![]() Solution 2: Repair this unmountable external hard drive with First Aid But if the Mount option is grayed out and you can see this external hard drive in Disk Utility, you can try another solution then. ![]() In this case, you need to send it to a local data recovery service. However, if you find that your external hard drive is not showing up in Disk Utility (not a single volume but the whole disk disappears), your disk is likely suffering some physical damage.
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